在拼多多买的美版kindle paperwhite 4触屏不灵,查序列号

作者: admin 分类: 读书 发布时间: 2020-04-11 19:50

在拼多多花了665块钱买了一个美版的全新kindle paperwhite 4,今天拿到货以后,发现屏幕有问题,主要体现在,我没有点击屏幕,但有时候它会自动给我翻页,甚至有时候会出现类似于我用手指按着某个字弹出来拼音和解释的情况,而我手指离那个字还挺远。于是我严重怀疑这个机子是翻新机或者返修货,询问亚马逊客服,下面是聊天记录:

我:我想查询我的机子有没有维修记录或者是不是翻新机,因为有触屏不良的问题,有时候手明明没有触碰屏幕,但是翻页了,机子的序列号是:G000 PP12 9431 0808

Qiuju:欢迎使用Kindle在线聊天服务,我是刘秋菊,请您稍微耐心等待一下,我正在查看您描述的问题!如果方便,麻烦您告诉我应该如何称呼您。​
请稍等
您美好,查询您的设备是美版设备哦

我:嗯

Qiuju:很抱歉,因为每个国家的站点是分开的,国内是无法查询海外设备信息的,这个需要您联系美国客服查询哦

我:哦,那怎么查询呢

Qiuju:您好! 您可以通过以下步骤直接联系美国Kindle客服人员。 1. 请前往www.amazon.com/kindlesupport ,然后点击【Contact Us】(联系我们)。 2. 使用美国的亚马逊帐户登录。 3. 根据页面提示联系Kindle客服。 通过Fire和Kindle帮助页面联系客服可以让您在拨打电话前验证其安全性,客服人员在与您通话时也可以获知您的帐户信息。如果您无法通过帮助页面联系他们,也可以直接拨打电话: 国际长途:1-866-321-8851/1-206-266-0927(可能会产生一定费用)。 感谢您对亚马逊的支持与厚爱!

Qiuju:您好,请问还有什么可以帮到您的吗?

我:亚马逊帐户登录,这个有点不懂,要我另外注册一个账户才行的吗

Qiuju:您需要联系美亚查询您的设备信息的话,您需要在美国亚马逊官网注册一个美亚账户才可以

我:好的

于是乎,我要去注册一个账号并且用英语查询,待续。。。。。。

2020年4月19号补充:

今天终于抽空去注册并咨询了相关问题,首先需要按照上面的提示去注册一个新的账户,然后用你这个新的账号去登录你现在要查询的KINDLE,客服那边才能看到你的相关信息,并回复给你,我下面的聊天记录中,就有这么一段是客服要求先用kindle登录新的账户的,下面是聊天记录:

您现在已连接到亚马逊的 Surabhi。

我:hello

Surabhi:Hello, my name is Surabhi. I’m here to help you today.

我:Hello, my kindle serial number: G000 PP12 9431 0808

Surabhi:Okay,Please elaborate your concern

我:I would like to check the date of registration of the device,warranty time, whether it is refurbished machine,if so, I would like to know its first registration date

Surabhi:This device is not under your account, so if you can help me with the email address under which it is registered then I can let you know all the details

我:OK,WAIT a moment

Surabhi:Sure
Are we still connected ?

我:en

Surabhi:Were you able to get it ?

我:Sign in have some problem

Surabhi:Okay let me know once done

我:now I have signed in

Surabhi:The order of this device is also placed from your account
May I know how did you get this device

我:I buy it in china

Surabhi:Email address of the account through which you purcahsed please

我:I was not buy it in amazon

I buy it in www.taobao.com

Surabhi:There is an order ID and it shows as purchased from amazon account
Okay
Limited Warranty Expiring on : Wed 14 Apr, 2021 05:00:00 PM PDT
Device Name (external) Kindle Paperwhite (10th Gen)

我:I would like to check the date of registration of the device,warranty time, whether it is refurbished machine,if so, I would like to know its first registration date

Surabhi:Date of registration is now when you registered it
Warranty Expiring on : Wed 14 Apr, 2021 05:00:00 PM PDT
I cannot see if it is refurbished or not because the order ID doesn’t open from my end. You need to contact them from where you purchased

我:OK,thank you

您现在已经与一名新代理 Chiara 重新建立了联系。(作者注:这是由于网络断开,所以系统自动换了一个客服

Chiara:Hello, my name is Chiara. I’m sorry your previous chat disconnected. I will try and pick up where you left off.
I understand that you had an issue with your Kindle. Let me assist you on this
Can you tell me what exactly happens?

我:it Skips screen

Chiara:I’m sorry to hear the device screen is not responding properly. Let me assist you on this

我:I would like to check the date of registration of the device,warranty time, whether it is refurbished machine,if so, I would like to know its first registration date

Chiara:Before we proceed, can I have the email address on your account please?

我:liuxuewende@126.com

Chiara:How about the name on the account?

我:xuewen liu

Chiara:Thank you
I see that the device was 11 Apr, 2020 and it was a brand new one not refurbished
I mean the device was registered April 11, 2020
Hi,. I hope you are still with me.

我:yes

Chiara:Aside from this, is there anything else that I may help you with?

我:NO,thank you

从上面的聊天记录可以看到,一共有两个客服回答了我的问题,第一个说是看不到这个机子是不是翻新机,问我购买这个机子的亚马逊账号,我说不是从亚马逊购买的,是从淘宝上买的。(实际上是从拼多多上买的,不过我怀疑他们不知道拼多多,毕竟淘宝名气大不少,所以就回答的是从淘宝买的。)然后客服说看到这个是从亚马逊购买出去的。客服回答了保修日期,是到2021年4月14日,这个我觉得有点奇怪,我在这个KINDLE上注册第一个账户的时候是2020年4月11日啊,保修一年的话,不应该是2021年4月11日吗?

后面第二个客服说,这个KINDLE是全新的,因为它看到这个注册的日期是从2020年4月11日开始的,也就是我注册的那天。

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